Privacy Policy

Effective Date: April 18, 2026

Ziviro LLC ("Ziviro," "we," "us," or "our") operates the website getziviro.com and provides automated missed-call text-back and lead qualification services for home service businesses. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

• Contact information: Phone number, name, email address, and service address provided during SMS conversations or through our website forms.
• SMS and call data: Text message content, timestamps, call records (missed call logs), and opt-in/opt-out status.
• Appointment information: Dates, times, service type, and location for scheduled estimates.
• Website usage data: IP address, browser type, pages visited, and referring URL. This data is collected via standard web analytics.
• Business information: For our business clients, we collect business name, address, contact details, and service offerings to configure our system.

2. How We Use Your Information

We use the information we collect to:

• Respond to missed calls by sending automated text messages on behalf of our business clients.
• Qualify leads and schedule estimate appointments via SMS conversation.
• Send appointment confirmations and reminders.
• Communicate with our business clients about service performance and account management.
• Improve our services and troubleshoot issues.
• Comply with legal obligations, including TCPA and A2P messaging regulations.

3. SMS Messaging

When a consumer calls a business that uses Ziviro's services and the call is not answered, our system sends an automated SMS to the caller on behalf of the business. These messages are transactional in nature — they respond to an initiated call, not unsolicited marketing.

All SMS messages identify the business by name and include opt-out instructions. You can opt out of messages at any time by replying STOP to any message. We honor all opt-out requests immediately.

Message frequency varies based on the conversation. Standard message and data rates may apply.

We do not sell, share, or use phone numbers or SMS data for marketing purposes unrelated to the service being provided.

4. How We Store and Protect Your Information

Data is stored and processed through our service platform, GoHighLevel, and SMS messages are transmitted through Twilio's messaging infrastructure. Both platforms maintain industry-standard security practices including encryption in transit and at rest.

We retain SMS conversation data and contact records for as long as needed to provide our services to our business clients, and to comply with legal and regulatory requirements. When a business client terminates their account, we delete their customer data within 90 days.

5. Third-Party Services

We use the following third-party services to operate:

• GoHighLevel: CRM, workflow automation, and calendar management.
• Twilio: SMS messaging delivery and phone number management.
• Google Workspace: Business email communications.

We do not sell or share your personal information with third parties for their own marketing purposes. Data shared with the services above is limited to what is necessary to provide our services.

6. Your Rights

You have the right to:

• Opt out of SMS messages at any time by replying STOP to any message.
• Request deletion of your personal information by contacting us at hello@getziviro.com.
• Request access to the personal information we hold about you.
• Correct inaccurate information by contacting us.

We will respond to data access and deletion requests within 30 days.

7. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Ziviro LLC
524 Grapevine Dr
Hatfield, PA 19440
hello@getziviro.com